Refund policy
Olevorr Return & Exchange Policy
At Olevorr, your happiness is our priority! We want you to shop with confidence and wear with joy—and if something isn’t quite right, don’t worry. We’re here to support you every step of the way. Your satisfaction means the world to us, and we’ll do everything we can to make things right.
1. Easy & Hassle-Free Returns & Exchanges
- You have 10 days from delivery to request a return or exchange—we want you to love what you wear!
- Items should be unused, unwashed, and in their original packaging with all tags attached.
- For hygiene reasons, inner wears, and accessories cannot be returned or exchanged, and sale items cannot be returned; however, they can be exchanged for a different size depending on the product's availability.
- Not sure about sizing? Feel free to reach out before ordering—we’re happy to assist!
2. Simple Steps to Return or Exchange
We’ve made the process smooth and stress-free:
- Write to us at support@olevorr.com along with order id to raise return/exchange request.
- Once reviewed, we’ll provide instructions on how to send your item back.
- Need an exchange? We’ll ship your new item as soon as we receive the original one!
3. Shipping & Charges
- Return shipping costs are the customer’s responsibility unless the product is defective or incorrect—we’re fair about this!
- If your desired exchange item is out of stock, we’ll issue you a points or a full refund—whichever you prefer.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
4. Quick & Easy Refunds
- As soon as we receive your returned item, we’ll process your refund within 5-7 business days—no unnecessary delays.
- Refunds will be credited back to your original payment method.
- Please note that shipping charges are non-refundable.
5. Need to Cancel or Change Your Order? We Understand!
We know plans change, and we want to make things easy for you:
- You can cancel or modify your order within 12 hours of placing it—no problem at all!
- Once dispatched, orders cannot be changed or canceled, but don’t worry—you can always return it later.
- Want a different size or color? Simply cancel within the allowed time and place a new order—we’re always here to help!
6. Received a Wrong or Damaged Item? We’ve Got You Covered!
- If you receive an incorrect or damaged item, just let us know within 24 hours of delivery.
- Share a few pictures with us, and we’ll quickly arrange a replacement or a full refund — no extra cost, no stress.
At Olevorr, we believe fashion is more than just clothing—it's about confidence, comfort, and self-expression. We genuinely care about your experience and are committed to making your journey with us effortless and enjoyable.
